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As economic pressures and competition continue to increase, many organisations are instituting continuous improvement programs to enhance the quality of their products and services, increase productivity, and reduce costs. These organisations employ proven leadership and management techniques to exceed their customers’ expectations consistently, improve organisational processes, and create positive and dynamic working environments.

Whether they call the programme total quality management, total process improvement, quality improvement process, or something else, world-class organisations agree that continuous improvement is the key to long-term competitiveness and survival. Project managers must incorporate quality principles to bring projects in line with corporate quality improvement goals. This course shows you how quality management concepts integrate with project management practices to create a system for implementing quality methods in a project plan.

You will learn about the philosophy and principles of continuous improvement and see how to translate these concepts into specific actions that are key to successful improvement efforts. Quality practices are illustrated by case studies and success stories. You will complete extensive exercises by using online tools and by applying what you have learned from lectures and readings. The text for the course is Quality Management for Projects and Programs by Lewis R. Ireland.

The strategies of continuous process improvement dovetail with project management concepts to increase your control over objectives, work, and performance. Master these proven methods and discover how quality contributes to project success.

Nb. Participants enrolled in this course should not take Managing Software Quality.